Poor Fit Leads to Lost Customers – Lesson 3: Stop Return-Driven Churn

Poor Fit Leads to Lost Customers – Lesson 3: Stop Return-Driven Churn Analysing 1 million online returns revealed a critical insight: poor fit doesn’t just cause returns – it drives customers away for good. Studies indicate that negative return experiences significantly impact customer loyalty, with many consumers switching brands due to such issues. Research shows […]

Second-Hand Marketplaces with Virtual Try-Ons & AI Photoshoot

Second-Hand Marketplaces with Virtual Try-Ons & AI Photoshoot The Need for Innovation in Second-Hand Marketplaces The e-commerce fashion industry is evolving at an unprecedented pace, and second-hand marketplaces are no exception. With global e-commerce sales projected to surpass $6.3 trillion (approximately £5 trillion) in 2024 (source), competition has never been fiercer. To thrive in this […]