Customer Reviews

3% increase in overall sales

13% less refunds – Swimwear

11% less refunds – Jackets

6% less refunds – Pants

"Outstanding"

Seamless implementation, and the communication with the team behind it has been outstanding. Monthly data and insights proactively shared by Prime AI team, help us make informed decisions, and explore new possibilities.

Laura – O’Neill Website Manager

The tool allows us to offer accurate fitting information to our customers, including information based on returns to maintain accuracy. The Prime AI team are very helpful if/when issues arise, and are quick at responding and solving problems, as well as suggesting new ways the tool can be implemented.

Our cooperation with Prime AI is very successful, we are happy with the results. Also, optimisation of the tool has been implemented after multiple feedback sessions to which Prime AI has been very open. The UX was not the best, but after multiple feedback sessions, things got fixed.

Prime AI's account management and monthly reports/ recommendations have been brilliant. We have been able to customise the platform to suit our needs and no ask is ever too much 🙂 ... We have been able to make informed, strategic business decisions and the product is great from a user interface point of view with seamless integration.

Easy integration with our own systems. Options to integrate the solution in multiple steps throughout the customer journey. Easy communication with the Prime AI team. Quality of the solution is dependent on data we share. If we fail to share quality data with Prime AI this will reflect in the accuracy of the solution for us.

We've been working with Prime AI for about a year now. As a luxury brand, customer trust and satisfaction are very important and we're pleased to say that the tool increases confidence in online purchases. We really appreciate the monthly reporting and the reiterative nature of our collaboration as our feedback is always welcome and acted upon.

In my first time using Prime AI I bought three items, each were recommended at a different size and all fit perfectly. The result was particularly surprising because the two dresses I bought were the same dress but in different color patterns, and the trousers were recommended in a size I would never have considered. It's truly the most impressive experience I have had.